In this episode of the membership site series, my good friend James Schramko from and I talk about How To Support Your Online Membership

Episode highlights:

02:28 – Staff pay and exclusivity
06:24 – Indicators of good work
09:58 – The payoff of fair pay
13:42 – Where to get great VAs
16:06 – Quality support counts
17:08 – A surprising source of sales
22:43 – The importance of documentation
26:56 – Quick summary

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